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Privacy Policy & Compliance
### **Privacy Policy for MatchesProperty
**Effective Date**: August 12, 2024
#### **1. Introduction**
MatchesProperty Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.matchesproperty.com](http://www.matchesproperty.com), interact with our services, or use our online forms, including on social media platforms like Snapchat.
#### **2. Information We Collect**
We may collect and process the following data:
- **Personal Identification Information**: Name, email address, phone number, and other contact details.
- **Transaction Information**: Information about the services you purchase or inquiries you make.
- **Usage Data**: Details of your visits to our website, including traffic data, location data, and other communication data.
- **Cookies and Tracking Technologies**: We may use cookies and similar tracking technologies to track activity on our services and hold certain information.
#### **3. How We Use Your Information**
We may use the information we collect in the following ways:
- **To Provide Services**: To provide you with the services or information you have requested.
- **To Improve Our Services**: To improve our website, services, and user experience.
- **Marketing**: To provide you with updates, promotions, and information about our services that may interest you, unless you have opted out of such communications.
- **Legal Obligations**: To comply with legal obligations, resolve disputes, and enforce our agreements.
#### **4. Sharing Your Information**
We do not sell or trade your personal information to third parties. We may share your information with:
- **Service Providers**: Third-party service providers who perform services on our behalf, such as hosting, marketing, or customer support.
- **Legal Compliance**: To comply with legal requirements, prevent fraud, and protect the rights and safety of our company and customers.
#### **5. Data Security**
We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases.
#### **6. Your Rights**
You have the following rights regarding your personal data:
- **Access**: You have the right to request copies of your personal data.
- **Correction**: You have the right to request that we correct any information you believe is inaccurate.
- **Deletion**: You have the right to request that we delete your personal data under certain conditions.
- **Opt-Out**: You have the right to opt-out of marketing communications at any time.
#### **7. Cookies**
We use cookies to enhance your experience on our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.
#### **8. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
#### **9. Contact Us**
If you have any questions about this Privacy Policy, please contact us:
- **Email**: [info@matchesproperty.com](info@matchesproperty.com)
- **Phone**: 020 8508 9660
- **Address**: MatchesProperty Ltd, 173 Barnfield Avenue, Kingston Upon Thames, Surrey, KT2 5RQ
Compliance and Legal Information
Link to Complaints Procedure Document
### 1. Complaints Procedure (ICP)
**How to File a Complaint:**
At MatchesProperty, we are committed to providing excellent service, but we understand that occasionally things can go wrong. If you have a complaint, please follow our complaints procedure:
Alternatively, you can contact us directly at info@matchesproperty.com.
**Note:** Our complaints procedure below is in line with The Property Ombudsman’s Code of Practice for Residential Estate Agents and Residential Letting Agents.
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### 2. TPO Logo and Membership
We are proud members of The Property Ombudsman (TPO) scheme, which provides an independent redress service. To learn more about the TPO, visit their website.
For more information, please visit: [TPO Website](https://www.tpos.co.uk/).
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### 3. ICO Registration
As part of our commitment to data protection, MatchesProperty is registered with the Information Commissioner’s Office (ICO).
You can view our ICO registration by visiting the ICO website [here](https://ico.org.uk/for-organisations/data-protection-fee/?page=7.html).
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### 4. Anti-Money Laundering (AML) Compliance
MatchesProperty takes compliance with Anti-Money Laundering (AML) regulations very seriously. We are registered with HMRC for AML supervision.
For more information about our AML policies, please contact us at info@matchesproperty.com
If you are required to perform checks on us as part of your transaction process, please visit the HMRC Supervised Business Register [here](https://www.gov.uk/anti-money-laundering-registration).
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### 5. Professional Indemnity Insurance (PI Insurance)
MatchesProperty holds Professional Indemnity Insurance to protect our clients. This policy covers claims related to professional negligence or other issues that may arise.
For more information or to request a copy of our insurance schedule, please contact us.
TPO Logo
